Lufthansa Flights

Check-in

Check in for your Lufthansa flight online from your laptop or smartphone, head to the airport and check in at a self-serve kiosk, or head directly to the check-in counter if you require assistance.

Web Check-in

Check-in quickly and easily from the comfort of your home or hotel up to 23 hours prior to travel. Online check-in allows passengers to select their preferred seat and print a boarding pass, avoiding lengthy airport queues. Any checked baggage can be dropped at the designated baggage counter once you arrive at the airport.

Mobile Check-in

Check-in on the go from your mobile device from 23 hours prior to scheduled departure. An innovative ‘mobile’ boarding code will be sent directly to your phone, which will be scanned by a Lufthansa rep at the airport.

Kiosk Check-in

Self-check-in machines allow travellers to scan their travel documents, register checked baggage, select seating and print a boarding pass. The machine will advise the baggage counter drop number, where a Lufthansa rep will tag your bags and take them from you.

Baggage Allowance

Carry-on

Economy and Premium Economy passengers can travel with one piece of carry-on luggage, weighing up to 8kg. Business and First Class passengers’ carry-on allowance is increased to 2 pieces of luggage with a maximum weight of 8kg each. Dimensions for all hand luggage bags must not exceed 55 x 40 x 23 cm. Reasonably sized personal items such as a small handbag or laptop bag may also be taken on-board in addition to the set carry-on allowance.

Checked Baggage

Lufthansa allows an Economy checked baggage allowance of 23kg, increasing to 2 pieces with a maximum weight of 23kg each for Premium Economy passengers. Business Class passengers enjoy a generous weight allowance of 2 pieces of checked baggage weighing up to 32kg each, while First Class passengers may bring 3 pieces at 32 kg each. Baggage that exceeds the set allowance will be subject to excess baggage fees, and no single piece of luggage may weigh more than 32kg. Additional baggage allowance may be available to eligible members of Lufthansa’s Miles & More Rewards program.

Infant Baggage

Infants under 2 years of age travelling in parents’ laps are entitled to one 23kg piece of checked luggage regardless of travel class. Each infant may also bring a stroller and authorised child restraint seat.

Restricted or Dangerous Goods

For safety reasons certain items are not allowed to travel anywhere on Lufthansa flights. These include security cases with built in alarms, explosives, pressurised gas containers, flammable liquids, items that ignite easily such as matches, oxidising substances, poisonous and infectious substances, radioactive materials, corrosives, strong magnets, petrol operated equipment and electro-weapons. Other weapons such as firearms may be transported with prior consent by the airline, and weapons and ammunition must be packed in separate boxes or bags. Carry-on luggage is subject to regulations limiting the amount of liquids, gels and pastes that may be taken on a flight. All products must be in containers of 100ml or less, transported in a transparent, resealable bag, with an allowance of one bag per traveller. Other items banned from hand luggage include weapons and replica weapons, and pointed blunt or sharp instruments.

Frequent Flyer Points

Lufthansa’s Miles & More Rewards programme allows members to earn Miles every time they fly, and redeem them on award flights, upgrades, or use them to purchase products and experiences from over 300 partner companies. Registration is free, and members can earn status privileges and advance upwards to higher status levels to receive additional benefits.

Status levels:

• Member: Any traveller registered to the programme becomes a permanent ‘Member’ with the acquisition of a single mile. Any miles earned are valid for 36 months.

• Frequent Traveller: When a Member accrues 35,000 miles in a calendar year, they progress to Frequent Traveller status. Frequent Traveller holders earn 25% more award, status and HON Circle Miles, and enjoy additional baggage allowance depending on destination. Additional perks include Business Class check-in and access to the Business Lounge. Once Members have obtained Frequent Traveller status there is no expiry date on mileage accrued.

• Senator: Frequent Travellers who acquire 100,000 miles or more in a calendar year are eligible for Senator Status. Senators are entitled to extra status rewards including two upgrade vouchers per year, First Class check-in, and priority baggage handling. Senator travellers can take an extra 20kg baggage allowance plus a Golf Bag for free. Complimentary access to the Senator and Star Gold Airport Lounges is available for all Senator members.

• HON Circle Member: Anyone earning 600,000 Miles in a two-year consecutive period earns HON Circle Member status. Six complimentary upgrade vouchers are available to HON Circle Members, along with highest waitlist priority, First Class Lounge and First Class terminal access, and personal assistance at the airport.

Economy Class

Lufthansa’s Economy cabin seating is designed with seat cushions of over 15 inches on long-haul flights with a seat pitch of 31-32 inches, and adjustable headrests for comfort. Seatback entertainment is available with a huge selection of latest blockbusters, classic films, TV, games and music to pass the time on long haul flights. On medium-haul flights, the entertainment menu is available via the Lufthansa app accessible on each passenger’s smartphone, tablet or laptop. Snacks or hot meals are served depending on the length of the flight, along with a movie snack and a range of complimentary alcoholic and non-alcoholic beverages.